Multi-Vendor Enterprise Services (MVES)
Your company's success depends on the strength, stability, and flexibility of your IT infrastructure. Managing that infrastructure is a complex, difficult, and often unpredictable task that is made even more difficult by ever changing, multiple location, and heterogeneous IT infrastructures. How do you minimize the costs of managing these systems while supporting your company’s core business?
Fujitsu has the answer. For more than 30 years we have provided IT infrastructure services and support to some of the world's largest, most successful corporations. The cornerstone of our business is mission critical support delivered by world-class engineers and backed by an ISO 9001 certified Global Service Center that operates 24 hours a day, 7 days a week, 365 days a year.
We provide flexible, customized support solutions for your OS/390®, UNIX®, and Microsoft® environments as well as IT operational services that can improve the day-to-day management of your IT environments.
Benefits
- Simplified heterogeneous Information and Communications Technology (ICT) infrastructure management
- Single point of accountability
- Consistent delivery of service regardless of the platform
Features
Under a Mission Critical Support contract, Fujitsu takes responsibility for all multi-vendor maintenance, availability issues, and problem management.
- Technical support and hardware service for multi-platform/multi-vendor products
- Problem management with time based escalations and dedicated service managers
- Global Service Center with 24x7x365 support
- ISO 9001:2000 Certified Customer Support and Logistics Management
- Service level monitoring, reporting, and metrics
- Consolidated Invoicing
- Installations, adds, moves, and changes
